Payment Policy
Last updated: September 2026
Paper Straw Supply is committed to providing a safe, transparent, and straightforward payment experience. This page explains our accepted payment methods, billing practices, and security measures.
Accepted Payment Methods
We accept the following payment methods for all orders:
- Visa (credit and debit)
- Mastercard (credit and debit)
- American Express
- Discover
We do not currently accept PayPal, cryptocurrency, gift cards, checks, or money orders. All orders must be paid in full at the time of checkout.
Currency
All prices are displayed and charged in U.S. Dollars (USD). If your card is issued in a different currency, your card issuer will apply their applicable exchange rate and may charge a foreign transaction fee. We are not responsible for any such fees.
Taxes
All orders ship tax-free within the United States. The price displayed at checkout is the final price you pay — there are no hidden taxes or fees added at any stage.
Shipping Costs
Shipping is free on all U.S. orders. There is no minimum order value required to qualify for free shipping. The $0.00 shipping total is confirmed at checkout before you submit payment.
Payment Security
Your payment information is protected by industry-standard security:
- SSL/TLS Encryption: All data transmitted between your browser and our site is encrypted using SSL (Secure Sockets Layer) technology. Look for the padlock icon in your browser's address bar.
- PCI DSS Compliance: Our payment processing is handled by a PCI DSS-compliant payment processor. We do not store your full credit card number, CVV, or PIN on our servers.
- Fraud Detection: We use automated fraud screening on all orders to protect our customers.
Billing Descriptor
Charges will appear on your bank or credit card statement as PAPER STRAW SUPPLY or PAPERSTRAWWHOLESALE.COM. If you do not recognize a charge, please contact us before filing a dispute — we will resolve it promptly.
Charging and Authorization
Your card is charged at the time your order is placed, not when it ships. If we are unable to fulfill your order for any reason, you will receive a full refund to your original payment method within 5–7 business days.
Order Cancellation
If you need to cancel an order, please contact us within 24 hours of placing it at contact@paperstrawwholesale.com or +1 (917) 916-0106. Once an order has shipped, it cannot be cancelled — please refer to our Return Policy.
Refunds
Approved refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item. Please allow up to 10 business days for the refund to appear on your statement, depending on your financial institution. See our full Return & Refund Policy for details.
Chargebacks
We ask that you contact us before initiating a chargeback with your bank. Most payment issues can be resolved quickly by our customer support team. Fraudulent or unjustified chargebacks may result in your account being flagged.
Contact Us
For payment-related questions, contact us at:
Paper Straw Supply3 Canter Ct, Owings Mills, MD 21117, United States
Email: contact@paperstrawwholesale.com
Phone: +1 (917) 916-0106
Hours: Monday–Friday 9AM–6PM EST, Saturday 10AM–4PM EST