shipping and return
Shipping and Return
We currently only ship within the continental United States, Hawaii, Alaska, Puerto Rico and Canada from this website.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Our shipping cut off time is 2:00 pm EST. Any ground/air orders placed after our cut off time will ship the next business day. Please note that we do not offer Saturday shipping. For details on Next Day and Second Day Air shipments, please see our terms and conditions.
Any large orders shipped via freight (LTL) can take up to 4 business days to process prior to shipping. Orders above 300 lbs. or 20 cases may be considered freight orders. Large orders cannot be shipped via air. If you need some product immediately, please call us to arrange a split shipment.
We do offer free shipping promotions from time to time. We are currently offering free shipping on all orders over $100 to the continental United States. We do not offer free shipping to Hawaii, Alaska, Puerto Rico or Canada.
For more information about shipping terms and timing, visit our Terms and Conditions page.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Most orders placed before 2:00 pm EST will ship the same business day. Our default shipping method is UPS and fedEx Ground which typically takes between 1-5 business days for delivery.
Sometimes you just have to return an item - we’ve all been there. We’d like to make the process simple! You may return most new, unopened items within 30 days of delivery for a full refund of the returned product.
You should expect to receive your refund applied to your credit card within 3 business days of the product being received at our return center. It may take a few extra days to show up on your credit card statement.
If you need to return an item, please Contact Us with your order number and product details. We’re here to help return your items quickly and painlessly.
Unfortunately, we cannot take returns from orders shipping internationally.
Returns can be shipped back to us at:
4529 Adams Cir
Bensalem, PA 19020
Unfortunately, it happens from time to time. If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right!
- Please note any damage clearly on the delivery receipt before signing.
- Contact us after receiving the package.
- Keep the damaged packaging/product, we may ask you to take photos of it to help with our claim process.
We will pay the return shipping costs if the return is a result of damage or our error. Please Contact Us with your order number and product details and we'll get the ball rolling.
RETURN TO SENDER/REFUSED DELIVERIES
For any shipment where the order has been refused or returned and Unicup Straw is not at fault, the order will be refunded minus the cost incurred by shipping the product.
For complete details for any of these services, please refer to our website Terms and Conditions.